Deutsch Diese Seite auf deutsch

Frequently Asked Questions

Install / Open problem with Pro Add-On

Note Everything Pro is not a normal application you can open or find on your device. It is an Add-On to upgrade the free version and unlock the additional features.
So you need BOTH apps installed and up to date, the free app AND the Pro app.
There is no icon for the Pro version in your apps drawer. Just use the icon of the free version as usual.
If you have an old Android Market version, there might be an “Open” button that is not working, because there is no “main” window for the app. But if the market shows “Installed”, Note Everything Pro is there, just dismiss the market dialog.

Problem with download from Android Market

If you can’t download the app, either the market is stuck or there is a problem with your credit card.
Please check your mailbox, if you received an email from Google with instructions regarding your credit card.
American Express cards are known to be not working with payments in Euro currency.
Sadly the market often just stucks. In this case just try to reboot your phone and try it again in a while.
Another trick often working: open the Google Talk app, press menu & choose “sign off”. Then open the app again.

Reinstalling purchased Pro Add-On

If you bought on Android Market, your purchase is bound to your Google account.
So if you use the same Google account as before, you should see the app in Market -> Downloads as “purchased”. Then you can reinstall without paying again. We are not able to move the license to another Google account.
If you bought on out Website with Paypal, just follow again the instructions you got. We can resend the instructions if needed.

Moving data to a new device

The notes are stored in internal memory, so it is not sufficient to move your sd-card to your new phone.
To move ALL your data including meta data like dates, folders, and so on, it is recommended to use the Pro Add-On! This will export all your data to a single zip-file which you can move to a new phone.
To do it,

  1. install Note Everything and Note Everything Pro on the new device.

  2. On the old device do a full zip backup.

  3. Use the old sd-card in the new device OR copy the backup file from /noteeverything/backup folder from the old sd-card to the new sd-card in the same folder.

  4. Then do a restore of the backup on the new device.
    For further informations please read: Backup

Also please note: Some new devices have an INTERNAL memory which is recognized by all apps as “external memory”. So Note Everything is searching on this internal memory instead of your removable sd-card. In this case copy the data to this internal memory. Mostly you need to connect your phone to your PC and activate the mass storage to access this memory. Also please refer to your users manual.

App doesn't save the preferences

I bet you are using a Samsung device and maybe have received a firmware update recently?
There seem to be some serious problems with Samsung devices.
Obviously something rendered the settings file read-only, so my app is not able to store the settings any more.
I don’t know why this happend and it is not the fault of my app.
Maybe try to uninstall the app, restart the phone and install it again. Some users reported that this has helped.
Please note that you loose your data on an uninstall. You should make a backup before.
Please also read: Backup

Can't use widgets

Widgets don’t work as long as the app is installed to the sd-card (it is an Android problem, not of my app!).
Move the app back to the phone memory (system settings -> apps -> manage apps), then restart your phone. Then the widgets should be back.